Support
Email support@brightdeskapps.com. We answer Monday to Friday, 09:00 to 17:00 India time (IST, UTC+5:30), with a first reply within one business day.
What to include
- Which app, and whether it's in Confluence or Jira.
- What you expected and what happened instead.
- The diagram text, if a diagram won't draw (remove anything private first).
- A screenshot, if it helps.
Response times
| Type | First reply |
|---|---|
| App not loading or diagrams not saving | Within 1 business day |
| Questions and how-to | Within 1 business day |
| Feature ideas | Within 2 business days |
Business days are Monday to Friday, excluding Indian public holidays. Billing, trials and licences are handled by Atlassian through the Marketplace; we can help you find the right page.
Other contact
Anything else: hello@brightdeskapps.com.
Last updated 12 November 2026.