Terms and support policy
BrightDesk Text Diagrams will be sold through the Atlassian Marketplace, which handles licences, billing, trials and refunds. Our support policy is below.
Licence terms
Licence terms for BrightDesk Text Diagrams will be shown on its Marketplace listing and on the install screen before you install it. Atlassian handles billing, trials and refunds under its Marketplace terms.
Support policy
- Support by email at support@brightdeskapps.com.
- Hours: Monday to Friday, 09:00 to 17:00 India time (IST, UTC+5:30), excluding Indian public holidays.
- First reply within one business day.
- We support the current version of the app on Confluence Cloud and Jira Cloud.
Updates
The app runs on Atlassian's cloud, so updates reach every site without any action from you. Changes that need new permissions are approved by your site admin first, as Atlassian requires.
Contact
Last updated 12 November 2026.